Returns + Exchanges

At ASO GRANDEUR, we want you to be confident in every purchase. If there is an issue with your order, our customer service team is available to help.

Our Return & Exchange Policy

We accept eligible returns or exchanges for items that meet the conditions outlined below.

Before sending an item back, please contact us so our team can guide you through the process.

Items Eligible for Return or Exchange

To qualify, an item must:

• Be unused and in its original condition

• Be returned with its original packaging, tags, and accessories where applicable

• Not show signs of wear, damage, washing, alteration, or use

• Be returned within the applicable return period stated at the time of purchase

Items that do not meet these conditions may not be accepted.

Items That Cannot Be Returned

For hygiene, safety, or product-condition reasons, certain items may not be eligible for return or exchange once used or opened.

We also reserve the right to decline returns for items that have been damaged, altered, worn, washed, or otherwise returned in a condition that makes them unsuitable for resale.

Exchanges

If you receive an item that is eligible for exchange, please contact us as soon as possible.

Exchanges are subject to product availability. If the requested replacement is unavailable, we will discuss the available options with you.

Wrong or Damaged Items

If you receive the wrong item, a damaged item, or an item that does not match your order, please contact us before using or altering the item.

To help us resolve the issue quickly, you may be asked to provide:

• Your order number

• A description of the issue

• Clear photos or videos of the item and packaging

We will review the situation and provide the appropriate next steps.

Refunds

Where a refund is approved, the refund method and processing time may depend on the original payment method and the circumstances of the return.

Shipping or delivery charges may not be refundable unless the return is due to an error on our part or another situation covered by our policy.

Return Shipping

Unless the issue is caused by an error on our part, the customer may be responsible for the cost of returning an item.

Where ASO GRANDEUR is responsible for the issue, we will provide instructions on how the return or exchange will be handled.

Important

Please do not send an item back without contacting us first. Unauthorised returns may experience delays in processing.

Need Help?

For questions about a return or exchange, contact:

Email: asogranduer@gmail.com
Phone: +234 813 929 7937
Location: Ikotun, Lagos, Nigeria

Please include your order number when contacting us about an existing order.